Jalibet Privacy Policy — Data Protection & Personal Privacy

This Privacy Policy Jalibet's website, mobile interface, and all associated services apply to users. By creating an account, logging in, or using any service on Jalibet, you are deemed to have accepted this Privacy Policy.

Jalibet believes every member's personal data belongs to them. Information is collected solely to operate the service, ensure security, and improve the user experience — not to be sold.

This Privacy Policy Terms & Conditions and Responsible Gaming to be read alongside this policy.

Jalibet collects two types of information — what you provide directly and what is gathered automatically while you use the platform.

What you provide directly:

• Full name, date of birth, and gender — collected at registration.
• Mobile number and email address — for communication and verification purposes.
• Residential address — as part of the KYC verification process.
• National ID (NID) or passport details — for identity verification.
• Payment method details (bKash/Nagad/Rocket number) — for transaction purposes.
• Messages or files submitted when contacting support.

What is collected automatically:

• IP address, browser type, and operating system.
• Login timestamps, page visit history.
• Betting and gaming activity history.
• Device ID and mobile network information.
• Cookie and session data (details provided below).

Data collected by Jalibet is used for the following purposes. Each purpose is clearly defined and rests on a legally valid basis.

Your information will never be sold to third parties for advertising purposes. Jalibet does not send unsolicited marketing messages.

Jalibet does not sell your personal data to third parties. However, limited information may be shared with trusted partners as necessary to operate the service.

• Payment Providers: Information required to process bKash, Nagad, and Rocket transactions is handled under their respective security policies.
• Game Providers: Evolution Gaming, Pragmatic Play, and others — session data shared only as required to run the games.
• KYC Verification Services: Trusted third-party verification providers are used to confirm identity, all of whom adhere to strict data protection standards.
• Regulatory Authority: Certain information may be provided to regulatory authorities as required, as part of licensing obligations.
• Legal Requirement: Providing information in response to a court order or a lawful request from a government authority is a legal obligation.

Jalibet uses cookies and similar technologies on its website. These store small data files in your browser that help improve your experience on the platform.

• Essential Cookies: Maintaining login sessions and keeping security features active — the platform cannot function without these.
• Performance Cookies: Used to monitor page load speed, detect errors, and ensure platform stability.
• Preference Cookies: Remembers your language preference, theme settings, and other customisations.
• Analytics Cookies: To understand which pages are most visited and where improvements are needed — for anonymous analytics only.

You can manage cookies through your browser settings. However, disabling essential cookies may affect login and core platform functionality. Referral link tracking cookies remain active for 30 days.

Jalibet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• While your account is active: all data is retained.
• After account closure: identity and transaction records are retained for up to 5 years — in compliance with AML regulations and licensing requirements.
• Betting history and transaction records: up to 7 years — in compliance with financial regulatory requirements.
• Marketing preference data: retained until you withdraw your consent.
• Support contact records: 2 years — retained to ensure service quality.

Jalibet uses industry-leading technology to protect your personal data. Security is not limited to a single layer — multiple layers of protection are in place.

• 256-bit SSL Encryption: All data exchanged between your browser and Jalibet's servers is fully encrypted.
• Two-Factor Authentication (2FA): An additional OTP verification at login — prevents unauthorized access.
• Firewall & DDoS Protection: Protection against unauthorized access and attacks on our servers.
• Regular Security Audits: Third-party security experts conduct regular vulnerability assessments.
• Ring-Fenced Funds: Player funds are held in a separate, protected bank account.
• Access Controls: Only authorised Jalibet staff who require access are permitted to view specific data.

As a Jalibet member, you have a number of rights regarding your own data. To exercise any of these rights, contact us at support@jalibet.best.

• Right to Know: You may request to know what personal data Jalibet collects and stores about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances. However, it may not be possible to erase all data due to legal obligations.
• Right to Restrict Processing: You can request that we stop processing your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

We will respond within 30 business days of receiving your request. For complex requests, additional time may be required — you will be notified in advance.

Jalibet's services are not intended for anyone under the age of 18. We do not collect data from minors, and any account identified as belonging to a minor will be closed immediately.

The KYC verification process is the most effective way to prevent minors from accessing the platform. Age confirmation is mandatory for every account verification.

Jalibet may update this Privacy Policy when necessary. For significant changes, registered users will be notified via email or SMS at least 14 days in advance.

• Minor changes (language clarifications, formatting) may be made without prior notice.
• For major changes (such as new purposes for data use), active consent may be sought.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.